GENERAL TERMS AND CONDITIONS OF SALE

Last updated on: 01-03-26

1. Identification of the Seller

The company LCF L2G, a simplified joint-stock company (société par actions simplifiée) with a share capital of €5,000, registered with the Paris Trade and Companies Register (RCS) under number 991 438 045, whose registered office is located at 10, rue Gît-Le-Cœur, 75006 PARIS, and whose VAT number is FR 43991438045.

LCF L2G is a member of the eco-organization CITEO, which co-develops and deploys solutions to reduce, reuse, and recycle packaging and paper.

2. General Provisions

2.1 Definitions

Customer: A User browsing the Site who has completed an online purchase on the Site, whether or not they have created an account.

Order: the action by which the Customer confirms their online purchase on the Site, which is contractually binding on them.

Site Terms of Use: terms defining the rights and obligations of Users in connection with browsing and using the Site.

General Terms and Conditions of Sale (the Terms): these General Terms and Conditions of Sale.

Party/Parties: the User, the Customer, the Seller, taken individually or together.

Product(s): cosmetic products presented on the Site and offered for sale.

Site: website accessible at or any other address redirecting to this website.

User(s): a person browsing the Site without completing an online purchase.

2.2 Purpose

The purpose of the Terms is to inform Customers of the terms and conditions applicable to the online sale of Products via the Site and to define the rights and obligations of the Parties arising exclusively from the online sale of Products via the Site.

The Terms are accessible at all times via a link at the bottom of the Site and can be downloaded in "pdf" format.

The Terms are supplemented by the Site Terms of Use as well as by the Seller's personal data protection policy, accessible in the footer of the Site.

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2.3 Scope of the Terms

The Terms apply to Customer(s) who are private, non-professional individuals, acting for purposes outside the scope of their professional activity.

The Seller reserves the right to refuse or cancel an Order placed by a Customer who does not meet the definition of a private, non-professional Customer.

The Terms take effect as of 01-03-26.

The Terms in effect are those applicable on the date the Order is confirmed.

2.4 Acceptance of the Terms

The Terms are systematically submitted to the Customer for acceptance as part of the Order for their Products and prior to the purchase of the Products.

The Customer acknowledges having expressly accepted these Terms by clicking the box to indicate their agreement, thereby making these Terms binding on them.

2.5 Updates to the Terms

The Seller reserves the right to modify the Terms at any time.

However, the Terms applicable to any Order placed are those in effect on the date the Order is confirmed and accepted.

2.6 Account creation

The User may freely browse the Site and order a Product without being required to create an account.

In such case, the Customer will act as a "guest," without however being able to subsequently link their Orders to an account created afterward.

Creating an account gives the Customer the opportunity to have a Customer area that lists all transactions carried out using it (examples: order history, order tracking, order cancellation).

3. Products and their price

3.1. Products

The Products offered for sale by the Seller on the Site are cosmetic products.

All Products offered for sale on the Site have obtained ECOCERT BIO CERTIFICATION.

All Products offered for sale on the Site are COSMEBIO labeled.

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The essential characteristics of each Product are presented on the Site on the page dedicated to that Product.

Photographs of the Products and illustrations of the Products are not contractually binding and therefore do not engage the Seller's liability.

Products offered for sale on the Site are offered within the limit of available stock. If a Product is unavailable, the Seller will indicate this on the page of the Site dedicated to it.

In the event a Product is unavailable, the Customer can set up an alert allowing them to be informed of a potential new availability.

As the Customer is a private individual, the maximum number of Products per Customer per Order is 20 Products, in order to guarantee non-professional use of the Products as well as availability of the Products for all Customers.

In the event of higher needs in terms of number of Products, Customer Service is available to the Customer to discuss their request and the conditions for satisfying it.

Resale of a Product(s) is prohibited.

3.2. Price | Revision

Determination of prices

The price(s) of the Product(s) offered for sale on the Site is/are that/those appearing in the Order confirmation issued by the Seller.

The prices of the Products offered for sale on the Site are those in effect at the time of confirmation of the Order.

The Seller also reserves the right to carry out, under certain conditions, potential offers or discounts, the terms of application of which are indicated distinctly and prior to confirmation of the Order.

Variations and revision of prices

The prices of the Products are subject to change, which the Customer expressly accepts, it being specified that changes to the Price of Products do not apply to Orders already confirmed by the Customer.

The prices of the Products do not include delivery charges applicable to any Order, nor customs duties that may apply for certain countries.

Delivery charges are indicated to the Customer before confirmation of their Order and vary depending on the delivery country and the delivery method selected.

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4. Order process

4.1 Order procedures

To order a Product, the Customer must click on the selected Product, then click on the "add to cart" box and choose the desired quantity of Product(s).

By clicking at this stage on the "view cart" box, the Customer can, before confirming their Order, check the Product(s) selected making up the cart, the delivery charges, and the amount of VAT.

4.2 Payment of the order

To continue the Order, the Customer must click on the "proceed to payment" box.

The Customer must then choose their payment method (article 4.4 below of these Terms).

Once the payment method has been selected, the Customer must complete the personal data requested, the information necessary for delivery, the chosen shipping method, the information necessary for payment and, finally, the choice of payment in one or several installments.

The Order will then be confirmed if the Customer clicks on the "pay now" box.

It is only once the Order is confirmed that the distance sales contract is concluded between the Seller and the Customer.

Any Order for Products implies full and complete adherence to the Terms.

The Customer may, at any time before confirmation of their Order, interrupt their Order or complete it with other Products by continuing to browse the Site.

4.3 Order confirmation

Once the Order is confirmed, the Customer receives, at the email address provided during the Order process, a summary order confirmation email bearing an Order number, listing the Product(s) ordered, their essential characteristic(s), their respective price, the price of delivery, the price of taxes, accompanied, as an attachment, by the corresponding invoice.

If this summary order confirmation email is not received, the Customer is invited to contact Customer Service to check whether or not their Order has been received, as well as the email address provided to receive said confirmation.

In the event of an input error concerning the email address provided, the Seller cannot be held liable.

4.4 Payment

The Customer has the possibility to pay for their Order by choosing the payment methods offered by the Seller below.

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The Customer has the possibility to pay for their Order by bank card: VISA, Mastercard, and American Express. This type of payment is secured by encryption.

The Customer has the possibility to pay for their Order by PayPal.

PayPal is a service that allows the Customer to pay online without sharing banking information with the Seller. PayPal encrypts and secures banking information and does not communicate it to the Seller. Payment via PayPal requires the Customer to hold a PayPal account and, accordingly, to enter their PayPal login details on the Site when paying for their order.

The Customer has the possibility to pay for their Order by Shop Pay if they are a merchant on SHOPIFY, at no additional charge. Shop Pay is a secure payment gateway that allows payments to be accepted by VISA, Mastercard, and American Express credit cards.

This type of payment is secured by encryption.

ALMA is a payment service in 3 interest-free installments.

Payment via ALMA requires the Customer to hold an ALMA account and, accordingly, to enter their ALMA login details on the Site when paying for their Order.

4.5 Delivery

The Product(s) ordered by the Customer on the Site is(are) delivered to the delivery address provided by the Customer on the Order to which the delivery relates.

Delivery of the cosmetic products is carried out in accordance with the terms defined in the invoice.

The Seller can deliver worldwide.

Delivery charges are billed in addition to the Products ordered.

Delivery times

The delivery date depends on the delivery method chosen by the Customer.

When the Customer chooses a delivery method, they are given an indicative delivery date.

Products are shipped within 72 hours after receipt of payment.

These times exclude weekends or public holidays, school vacation periods, and before and during the end-of-year holidays.

In the event of an exceptional period, delivery times may be extended.

In the event the indicated delivery time is exceeded, the Customer has the rights provided for by the Consumer Code, notably the possibility of terminating the sale under the legal conditions.

An email will be sent to the Customer at the time of shipment of the Product(s), to the email address provided when confirming the Order.

The Customer can track the status of their Order from their customer account and, when the Customer chooses a delivery method with tracking, tracking of the delivery can also be done on the carrier's website based on the assigned tracking number.

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Charges

Delivery charges are borne by the Customer.

Delivery charges are indicated to the Customer before confirmation of their Order and restated in the Order Confirmation email.

Delivery charges vary depending on the delivery country and the delivery method selected.

Delivery failure

In the event of a delivery failure exclusively attributable to the Customer (notably in the event of an incorrect delivery address provided by the Customer or repeated absence of the recipient despite delivery attempt notices), and after the Customer has been informed by email at the email address provided when placing the Order, the contract may be automatically terminated if delivery cannot be carried out within 30 days from the first attempt.

The Seller will then refund the Customer the price paid, less only the reasonable return costs and, where applicable, storage costs, duly justified.

Retention of title

Transfer of ownership occurs after full and effective payment of the price, in principal, fees, taxes, or mandatory contributions.

Until this payment is made in full, the Seller retains ownership of the Product(s) ordered.

Transfer of risk

Notwithstanding the retention of title clause provided above, the risks of loss or deterioration of the Product(s) are transferred to the Customer at the moment when the latter, or the third party they have designated, other than the carrier proposed by the Seller, takes physical possession of the Product(s).

If the Customer entrusts delivery of the Product(s) to a carrier other than the one proposed by the Seller, the risk of loss or damage to the Product is transferred to the Customer upon handover of the Product to the carrier.

Taxes

It is the Customer's responsibility to pay taxes. The Customer must in particular pay taxes related to importation, such as customs duties when these taxes are applicable.

5. Right of withdrawal

5.1 Right of withdrawal

Pursuant to articles L. 221-18 et seq. of the Consumer Code, the Customer has a period of fourteen (14) days to exercise their right of withdrawal from the day the parcel containing the Product(s) that are the subject of the Order is received.

Withdrawal may be exercised without justifying any reason, nor paying any penalty.

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According to article L.221-28 5° of the Consumer Code, the right of withdrawal does not apply to Products that have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.

If, as part of an Order, the Customer has purchased several Products delivered separately or in the case of an Order for Products made up of multiple lots or parts whose delivery is staggered over a defined period, the period runs from receipt of the last item, lot, or last part of the delivery.

5.2 Exercising the right of withdrawal

The Customer can exercise their right of withdrawal by informing the Seller of their decision to withdraw by means of an unambiguous statement, sent notably by electronic means to the address contact@laboratoires-cap-ferret.com.

For this purpose, the Customer can use the following form, without this being mandatory:

SUBJECT of the email: Withdrawal Form

I hereby notify you of my right of withdrawal concerning the sale of the PRODUCT below

Product Reference:
Invoice No.:
Order form No.:
Ordered on [____________] / received on [________________]
Payment method used:
Name of the CUSTOMER and, where applicable, the beneficiary of the order:
Address of the CUSTOMER:
Delivery address:

5.3 Condition of returned Product(s)

Subject to the exceptions provided for in article L.221-28 of the Consumer Code, the Customer may handle the Product to check its nature, characteristics, and proper functioning, under conditions similar to those that would be permitted in a store.

The Product(s) must be returned in their original condition, in their original packaging and, if possible, in their original wrapping, accompanied by the order confirmation email and the corresponding invoice.

For Products falling under the hygiene or health protection exception, the right of withdrawal cannot be exercised if the Product has been unsealed after delivery. In other cases, depreciation resulting from excessive handling may give rise to a deduction from the refund, in accordance with article 5.4 below.

5.4 Inspection of returned Products

Upon receipt of the returned Product(s), the Seller will carry out an inspection of the Product(s) before any refund of the Product(s).

In the event of depreciation of the returned Product(s) resulting from handling other than that intended to check the nature, characteristics, and proper functioning

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of the Product, the Seller may withhold part of the price corresponding to this depreciation.

5.5 Return costs in the event of withdrawal

In the event of exercising the right of withdrawal, the costs related to the return of the Product(s) are borne by the Customer.

5.6 Refund terms

If a refund is due, the Seller will use the same payment method as the one used in the initial Order, unless the Customer expressly agrees to another method.

The refund will occur within 14 days from the date on which the Seller is informed of the Customer's decision to withdraw.

The Seller may defer the refund until the Product(s) have been recovered or until the Customer has provided proof of shipment of the Product(s), the date retained being that of the first of these events.

6. Statutory warranties

6.1 Warranties

Warranty of conformity

The Customer benefits, for all Products sold on the Site, from the statutory warranty of conformity under the conditions provided for in articles L.217-3 et seq. of the Consumer Code.

This warranty covers any lack of conformity affecting the Product at the time of its delivery, appearing within a period of 2 years from that delivery, and rendering the Product unfit for the use ordinarily expected of a cosmetic product of this type, or not matching the description given on the Site.

Warranty against hidden defects

The Customer benefits, for all Products sold on the Site, from the statutory warranty against hidden defects under the conditions provided for in articles 1641 et seq. of the Civil Code.

A hidden defect means a defect affecting the Product, existing prior to the sale, which was not apparent at the time of purchase, and which renders the Product unfit for its intended use or so diminishes that use that the Customer would not have acquired it, or would have paid a lower price for it, had they been aware of it.

Any action arising from hidden defects must be brought by the Customer within 2 years from the discovery of the defect.

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6.2 Procedures for exercising warranties

Return of Product(s) under the statutory warranties

If the Customer considers that the Product(s) delivered is (are) non-conforming or if the Product(s) has (have) hidden defect(s), the Customer must inform Customer Service as soon as possible, notably by electronic means to the address contact@laboratoires-cap-ferret.com, and precisely describe the non-conformity or defect(s) observed.

For this purpose, the Customer can use the following form, without this being mandatory:

SUBJECT of the email: Return of Products under statutory warranties

I hereby notify you of the return of the Products below

Product Reference:
Invoice No.:
Order form No.:
Ordered on [____________] / received on [________________]
Description of the non-conformity observed:
Payment method used:
Name of the CUSTOMER and, where applicable, the beneficiary of the order:
Address of the CUSTOMER:
Delivery address:

Customer Service will acknowledge receipt of the Customer's request and confirm to them the procedure to follow.

The Customer must then, upon receipt of the procedure, return the Products to the following address at the following details:

ORLEANS LOGISTIQUERETURNS DEPARTMENTLABORATOIRES CAP FERRET7 route de Boigny45800 Saint Jean De Braye

Condition of Product(s) returned under the statutory warranties

Under the statutory warranties, the Product(s) must be returned in a condition allowing the Seller to establish the non-conformity or hidden defect invoked.

The Customer is not required to return an unused or unopened Product, provided that use or opening was necessary to reveal the defect.

The Product(s) must be returned in their original packaging and, if possible, in their original wrapping, accompanied by the order confirmation email and the corresponding invoice.

Inspection of returned Product(s) under the statutory warranties

Upon receipt of the returned Product(s) presumed non-conforming or affected by a hidden defect, the Seller will carry out an inspection of the Product(s) to establish the non-conformity of the Product(s) or the hidden defect invoked.

If the condition of the Product does not allow these verifications to be carried out, the Seller will inform the Customer and may request additional information or elements.

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Customer's choice

The Seller will then proceed, according to the Customer's choice and in compliance with legal provisions, either to replace the Product(s), or to refund the price against return of the Product(s), or to reduce the price if the Customer decides to keep the Product(s).

Return costs under the statutory warranties

In the event of implementation of the statutory warranties of conformity or of hidden defect(s), the costs related to the return of the Product(s) are borne by the Seller.

If the costs depend on the number of Product(s) purchased, they will be reimbursed on a pro-rata basis for the Product(s) returned by the Customer.

New delivery under the statutory warranties

The Seller will then resume preparation of the Order based on the order confirmation email, the delivery of which it will ensure.

In the event of non-conforming Product(s), the costs related to this new delivery are fully borne by the Seller.

Interaction of the statutory warranties

The warranty against hidden defects applies independently of the statutory warranty of conformity mentioned in these Terms.

7. Miscellaneous provisions

7.1. Liability Insurance

The Seller declares that it holds professional civil liability insurance for the sale of Product(s) offered on the Site governed by these Terms.

7.2. Entirety

These Terms express the entirety of the agreement between the Seller and the Customer.

These Terms prevail over any provisions that may appear in any other prior documents, such as the order summary email.

7.3 No waiver

The fact that one of the Parties does not avail itself of any of the stipulations of these Terms cannot be considered a waiver of the right to avail itself of it.

7.4 Nullity

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If a clause of the Terms is declared null or unenforceable, the other provisions will retain their full force and effect.

7.5 Force majeure

The Seller cannot be held liable for any failure to perform its obligations resulting from an event of force majeure within the meaning of article 1218 of the Civil Code and as clarified by case law, and, without the following list being exhaustive, disruption of telecommunications or computer networks, computer viruses or hacking, natural disasters, strikes, pandemics, etc. rendering performance of the contract impossible.

8. Intellectual property

The Site as well as all the content distributed (texts, graphics, photographs, illustrations, signs, logos, trademarks, sounds, Site Terms of Use, these Terms, etc.) are the exclusive property of the Seller.

The structure of the Site as well as all of its content are protected by intellectual property law or image rights.

The French and European Union trademark LABORATOIRES DU CAP FERRET and the domain name with, notably, the ".fr", ".com," and ".eu" extensions are the property of the Seller.

Any reproduction or representation, even partial, of this structure, of any of this content, or of these trademarks and domain names, for purposes other than personal and private use, on any medium whatsoever, is prohibited without the prior express written authorization of the Seller.

9. Personal data

The Seller collects personal data of the Customer and of the recipient of the Order if this is not the Customer, in compliance with regulations on the protection of personal data and notably the General Data Protection Regulation No. 2016/679 of 27 April 2016 (GDPR) and the "Informatique et Libertés" law.

The Seller's personal data protection policy is accessible on the Site.

10. Dispute resolution

10.1 Customer Service

Customer Service is available to the Customer, Monday to Friday, from 9 a.m. to 12 p.m. and from 3 p.m. to 5 p.m. at +33 (0)6 11 72 61 53.

This phone number is intended solely for current and future customers of the company LCF L2G.

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It is also intended to handle any complaint related to Product(s) offered for sale.

10.2 Mediation

The Customer has the right to use, free of charge, a consumer mediator with a view to the amicable resolution of the dispute opposing them to the Seller regarding the sale of Products on the Site.

The Customer is informed that a dispute cannot be examined by the consumer mediator if:

a - The Customer does not show proof of having first attempted to resolve their dispute directly with the Seller in accordance with the procedures provided for in article 26 relating to Customer Service and the handling of complaints in these Terms,
b – The request is manifestly unfounded or abusive,
c - The dispute has previously been examined or is being examined by another mediator or by a court;
d - The Customer submitted their request to the mediator more than one year after their written complaint to the Seller in accordance with the procedures provided for in article 10.1 relating to Customer Service in these Terms;
does not fall within its jurisdiction.

The Customer can submit their mediation request to the Centre MÉDIATION CONSOMMATION DÉVELOPPEMENT by completing the following form directly on the site:

MEDIATION CONSOMMATION DEVELOPPEMENT - Consumer Dispute Resolution

For any mediation request by post, the request should be sent to the following address:

Centre d'Affaires StéphanoisImmeuble l'Horizon – Esplanade de France3 rue J. Constant Milleret42000 SAINT-ETIENNE

10.3 Jurisdiction

SUBJECT TO THE MANDATORY PROVISIONS APPLICABLE TO THE CONSUMER, ANY PERSISTENT DISPUTE, FAILING RESOLUTION BY CUSTOMER SERVICE OR THROUGH MEDIATION, SHALL FALL WITHIN THE EXCLUSIVE JURISDICTION OF THE FRENCH COURTS, EVEN IN THE EVENT OF THIRD-PARTY PROCEEDINGS OR MULTIPLE DEFENDANTS.

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10.4 Applicable law

The Terms are governed by French law, regardless of the Customer's country of residence and the place the Order was placed.

However, if the Customer has their habitual residence in a country other than France, they also benefit from the more protective mandatory provisions applicable to them under the law of their country of habitual residence.

10.5 Language

The Terms are drafted in French. They may be translated into another language.

In the event of a conflict of linguistic interpretation between the provisions of these Terms and those resulting from a translation into another language, the French version shall prevail over any other version.